Contact Us

Contact Us

Questions about an order, shipping, returns, a memorial urn size, or a cat candle scent? We are here to help.

Email: support@pawtatostudio.com

We usually reply within 1-3 business days. If your message is about an existing order, please include your order number and the email address used at checkout.

For damaged or incorrect items

Please contact us within 48 hours of delivery and include clear photos of the item and outer packaging so we can review the issue quickly.

Need help choosing an urn size?

Please tell us your pet's species, approximate weight, and whether you would like extra room for a collar tag or small keepsake.