Terms of service

Last updated: September 6, 2026

Welcome to Pawtato Studio. These Terms of Service apply when you visit our website, purchase products, or use our services.

Online store terms

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian.

Products and product information

Pawtato Studio is a pet lifestyle and pet gifts brand offering custom pet phone charms, custom pet seat belt shoulder pads, handmade cat candles, pet memorial products, and other selected pet-themed items. Product images and descriptions are provided for reference. Handmade and customized products may have small variations in color, shape, finish, scent strength, appearance, or placement of a personalized design.

Personalized orders

For products personalized with a pet photo, name, or custom design, you are responsible for providing accurate information and ensuring that you have the right to use any photo, name, text, or other content you submit. We may contact you if clarification is needed before customization begins. Personalized products are handled according to our Refund Policy.

Orders, prices, and payment

We may limit, cancel, or refuse an order if an item is unavailable, product or pricing information is incorrect, required customization information is not received, or suspected fraud or misuse is detected. Prices are shown in the currency displayed at checkout. Payment is processed through the payment methods available at checkout. An order is not confirmed until payment has been successfully processed.

Shipping

Shipping times are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs clearance, weather, holidays, or local delivery conditions. Review our Shipping Policy for more information, including possible customs duties and taxes for international orders.

Returns and refunds

Returns, refunds, replacements, and cancellations are handled according to our Refund Policy. Review the Refund Policy before placing an order.

Product safety

For candle products, keep candles away from children, pets, curtains, paper, and other flammable materials. Never leave a burning candle unattended. Product-specific safety information, including limitations for decorative car accessories, is provided on the applicable product page.

Website content

All text, images, product designs, branding, and other content on this website belong to Pawtato Studio or our licensors. You may not copy, reproduce, or use our content without permission.

Accuracy of information

We do our best to keep product, price, shipping, and store information accurate, but errors may occur. We may correct errors and update information at any time.

Limitation of liability

To the fullest extent permitted by law, Pawtato Studio is not liable for indirect, incidental, special, or consequential damages arising from your use of the website or products.

Changes to these terms

We may update these Terms from time to time. The latest version will be posted on this page.

Contact

For questions about these Terms, contact support@pawtatostudio.com.