物流政策

Shipping Policy

Thank you for shopping with Pawtato Studio. We currently ship selected handmade cat-shaped scented candles to supported international destinations.

Order processing

Most in-stock orders are prepared within 2-7 business days. If an item needs extra handmade preparation, we will contact you if more time is required.

Estimated delivery time

Estimated delivery is usually 9-32 business days after processing, depending on the destination country, carrier service, customs clearance, and local delivery conditions.

Shipping cost

Shipping rates are calculated at checkout based on the delivery destination and order weight. The final shipping cost will be shown before payment.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, customs fees, or local handling fees. These charges are the customer's responsibility unless otherwise required by law.

Incorrect addresses

Please check your shipping address carefully before placing an order. If an address is incomplete or incorrect, delivery may be delayed or returned by the carrier.

Lost, delayed, or damaged packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at serenli1996717@gmail.com with your order number and photos if applicable.